Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, sealed, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at goswitchback.co@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If doing a return and receiving a refund, the shipping charge will be deducted from the refunded amount.
You can always contact us for any return questions at goswitchback.co@gmail.com.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds:
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
The shipping charge will be deducted from the refunded amount.
If more than 15 business days have passed since we’ve approved your return, please contact us at goswitchback.co@gmail.com.
Order Cancellation:
If a customer wishes to cancel an order, orders placed on our website must be canceled within 24 hours of the original purchase. This timeframe ensures that we can promptly process your cancellation request before the order is prepared for shipment.
To cancel an order within the 24-hour window, please contact our customer support team at goswitchback.co@gmail.com for assistance.