Privacy policy

 

Effective Date: August 2023

Welcome to the Switchback Nutrition LLC website (the "Site"), operated by Switchback Nutrition LLC ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect the information you provide to us through the Site. By using the Site, you agree to the terms of this Privacy Policy.

Information We Collect:

1. Personal Information: We may collect personal information that you provide to us voluntarily, such as your name, email address, postal address, phone number, and payment information when you make a purchase or contact us through the Site.

2. Usage Information: We automatically collect certain information about your interactions with the Site, including your IP address, browser type, operating system, and pages viewed. We use cookies and similar technologies to gather this information for analytics and to improve your browsing experience.

How We Use Your Information:

1. Provide Services: We use your personal information to process orders, provide customer support, and deliver the products you've purchased. This may involve sharing your information with third-party service providers such as shipping companies.

2. Communication: We may use your email address to send you order confirmations, updates about your purchase, promotional offers, and newsletters. You can opt-out of promotional emails at any time.

3. Improvement: We analyze usage information to understand how visitors use the Site, diagnose technical issues, and improve the Site's functionality and content.

4. Legal Compliance: We may use and disclose your information as required by law or in response to a legal request, such as a court order or government investigation.

Sharing Your Information:

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with:

• Third-party service providers who help us operate the Site, process payments, and fulfill orders.
• Legal authorities when required by law or to protect our rights and safety.
• Affiliated companies or successors if we are involved in a merger, acquisition, or sale of assets.

Your Choices:

• Opt-Out: You can opt-out of receiving promotional emails by following the unsubscribe instructions provided in the email.
• Cookies: You can set your browser to refuse all or some browser cookies, but this may affect your ability to access certain parts of the Site.
• Access and Update: You can access, correct, or update your personal information by contacting us at [contact information].

Security:

We implement industry-standard security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy:

The Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us to have the information removed.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. We will post the updated policy on the Site and revise the "Effective Date" at the top. We encourage you to review the policy periodically.

 

Mobile Terms of Service:

The Switchback Nutrition LLC mobile message service (the "Service") is operated by Switchback Nutrition LLC (“Switchback Nutrition”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Switchback Nutrition LLC’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Switchback Nutrition LLC through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Switchback Nutrition LLC. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18446540085 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Switchback Nutrition LLC mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18446540085 or email info@goswitchback.co

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Contact Us:

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at info@goswitchback.co

By using the Site, you agree to the terms of this Privacy Policy.